Welcome to Our Website!

We at M3 Mobile GmbH have been entrusted by our parent company with the mission of preserving the value of M3 Mobile devices. Our goal is to ensure that every device remains reliably usable, regardless of circumstances or damage. We provide comprehensive service both during and after the warranty period to ensure the longevity of your devices.


The process is simple: send your M3 Mobile device to the following address:








By sending the package, a repair contract is established between you (the sender) and us (the recipient). You cover the shipping costs to us, and we cover the return shipping costs. Inspection and cost estimation are free of charge.
Please provide a detailed error description, as this significantly increases the chances of a successful repair.

Important Note:
If you have a warranty claim or a service pack agreement, please include the name of the reseller.











Once we receive your package, the contract is concluded. We assign your package an RMA number and create a dedicated page for it. You can access this page by entering the tracking number provided by your shipping service on our homepage in the corresponding field (yellow label).

On this page, you can check your shipment's contents, track the repair status, and update payment details or address other issues if necessary. Login details will also be sent to the email address you provided on the package.


To make sure nothing is forgotten, we have created an RMA form. If you fill out this form and include it with your package, we receive all the necessary information in advance and can reduce processing time during package intake. Thank you for your cooperation!